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- Donderdag 3 December 2009 Zelfde basisrechten voor treinpassagiers in heel Europa
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Vanaf vandaag, 3 december krijgen treinpassagiers in Europa overal dezelfde basisrechten. Dat is het gevolg van het in werking treden van de Europese verordening passagiersrechten.
Voor Saïd El Khadraoui, die het dossier voor de socialisten in het Europees Parlement begeleidde, is de omzetting tegelijk een eindpunt en een startschot. "Passagiersrechten zijn zeer belangrijk voor ons. Na de Europese treinreiziger en luchtvaartpassagier is het nu tijd voor busreizigers en passagiers op boten. Ook zij verdienen een goede Europese regeling."
Vanaf vandaag, 3 december, krijgen treinpassagiers in Europa overal dezelfde basisrechten. Of een reiziger nu op de trein stapt in Keulen, Parijs of Londen, het basispakket is overal hetzelfde.
Concreet betekent dat:
1. Treintickets moeten steeds beschikbaar zijn. Via het loket, de automaat, telefoon of internet. Die opties moeten duidelijk vermeld staan, zodat ook als er geen loket of automaat is, de reizigers direct weten hoe ze dan wel aan een ticket moeten geraken.
2. Er moet een regeling zijn die de aansprakelijkheid regelt in geval van verlies van bagage.
3. Passagiers hebben recht op een schadevergoeding in geval van letsels bij ongevallen.
4. Personen met een handicap mogen niet geweigerd worden, tenzij met zeer goede redenen en vijf dagen op voorhand, én moeten goed geïnformeerd worden over de toegankelijkheid van station zowel als trein.
5. De Europese spoorwegmaatschappijen moeten gepaste maatregelen nemen om de veiligheid van de passagiers te garanderen. Zowel op de trein als in het station.
Met de verordening krijgen de Europese landen ook de opdracht ten laatste eind 2024 een compensatie in te voeren voor vertragingen vanaf 1 uur (25%) en vanaf 2 uur (50%). In geval van zeer grote vertragingen of annulatie moeten de maatschappijen voorzien in eten, drinken of accommodatie. Ten slotte moeten tegen dan ook alle treinen vlot fietsen kunnen vervoeren.
"In België is dit allemaal al enige tijd ingevoerd", zegt Saïd El Khadraoui. "Op veel vlakken staan we zelfs verder dan dit basispakket." Belangrijkste voor El Khadraoui en de Europese socialisten is dat de passagiersrechten steeds voorop gesteld worden. "Na de treinreiziger en de luchtvaartpassagier - waar we wel nog een aantal achterpoortjes aan het sluiten zijn - is het nu tijd busreizigers en passagiers van boten. Ook zij verdienen een goede Europese regeling."
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